SERVICES STYLES GALLERY MATERIALS

  Sale Terms and Conditions
Shipping Policy
Sales Tax & Currency
Faster Shipping Options
Delivery Times
Quick Ship Program
Security Guarantee
Alternative Payment Options
Cancellation Policy
Return Policy
Pricing Errors
Price Matching
 

Shipping Policy

Within the contiguous 48 U.S. states, the following shipping fees generally apply. In the event that certain products or zip codes require additional postage, be assured you will be notified before your purchase is processed. Items shipped outside the 48 contiguous U.S. states are charged additional freight. KnopkaDesign.com is not responsible for any applicable taxes for international shipping. If an item or items are not shipped via UPS, it is the customer's responsibility to have the item removed from the truck. Lift gates and inside delivery are available at an additional charge.

Lift gate delivery lowers the freight from the tail of the trailer to the ground and leaves it at the curb. Inside delivery brings the freight from the ground to inside the front door or inside the garage.

Any item may be shipped via truck at the sole discretion of KnopkaDesign.com. If you contact us before you place an order at 718 372 5303 or info@KnopkaDesign.com, we may be able to accommodate your special request for shipping an item. No orders can ship to a PO Box. Your order will likely be shipped via UPS or, in some circumstances, by another highly qualified common carrier.

KnopkaDesign.com does support our military personnel by shipping to APO and FPO addresses. Because we can only ship to APO and FPO addresses by the USPS there is a service fee of $39.95 associated with these deliveries. Please ask customer service for further details.

APO stands for Army/Air Force Post Offices FPO stands for Fleet Post offices. This is used for the Navy, Coast Guard and Marines.


Sales Tax & Currency

For all orders outside of New York, no sales tax is charged.
All prices are in US dollars (USD).


Faster Shipping Options

If you need your products shipped via 2nd Day Air, Overnight, or 3-Day Ground Select, just place your order online or over the phone. Then make sure to call us at 718 372 5303 to tell us to upgrade your shipping. Please don't wait too long to call us. Our shipping department works very quickly to fill and ship your order, attempting to ship same or next day for items in stock. If you request expedited shipping such as next day or second day air, many times your item will be shipped the same day. Some items ship out the following day or within 2 business days. If you order next day air on day 1, depending on the time of day, your item might not ship out until day 2. You would then receive your order on day 3 if it shipped next day air.


Delivery Times

Delivery times vary. Unfortunately we do not guarantee any delivery times. This is because we are dependent on outside delivery agents such as UPS who do not guarantee their delivery schedules. Please do not schedule contractors until your products arrive. KnopkaDesign.com will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. That being said, we strive to provide accurate lead times and timely updates should any lead-time estimate change. We value our customers, appreciate their business, and will do everything in our power to serve you well.

Items in Stock
In-stock orders take approximately 3 - 7 business days anywhere in the 48 contiguous U.S. states. Orders shipped to Alaska and Hawaii or any area that is not within the 48 contiguous U.S. states may take longer. Orders shipped to Alaska and Hawaii and any area not within the 48 contiguous U.S. states are subject to an additional shipping charge. International orders may take longer. All Kohler whirlpools ship out within 72 hours of your order!


Quick Ship Program

If you need your products shipped via 2nd Day Air, Overnight, or 3-Day Ground Select, just place your order online or over the phone. Then make sure to call us at 718 372 5303 to tell us to upgrade your shipping. Please don't wait too long to call us. Our shipping department works very quickly to fill and ship your order, attempting to ship same or next day for items in stock.

Items not in Stock If an item is not scheduled for delivery within 10 days of your order, we will attempt to notify you of the backorder status. If we cannot get in contact with you, we will decide on a case-by-case basis whether to schedule delivery or wait for approval of the lead-time. Items that are not in stock may be obtained more quickly by researching other avenues and using our QuickShip Program.


Security Guarantee

Customers are our number one priority. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the Internet. KnopkaDesign.com is so confident in our systems that we GUARANTEE 100% SAFETY in the transactions you make with us. In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, KnopkaDesign.com will cover the entire liability for you, up to the full $50. KnopkaDesign.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at KnopkaDesign.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the KnopkaDesign.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.


Alternative Payment Options

Although we provide guaranteed order security, KnopkaDesign.com understands if some customers would prefer not to use their credit cards online. Customer service can assist you in making arrangements for BANK CHECK or money order payments using postal mail. Call our customer service at (718) 372-5303, Monday through Friday from 8am-6pm (EST). To pay via check, place the order online. Then send a BANK CHECK OR MONEY ORDER for the full amount to:
KnopkaDesign.com
32 Bay 35 Street
Brooklyn NY 11214
To make sure about the lead-time on the item, please call or email us to check your items. Also, if you send a bank check or money order, your order will be processed immediately. WE CANNOT ACCEPT PERSONAL CHECKS!


Cancellation Policy

Once an order has been placed, if you would like to cancel this order, you must send us an email stating to cancel it or you must call us at (718) 372 5303. Orders can only be cancelled if they have not entered the shipping process. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited, less a 4% credit card transaction fee. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies.


Return Policy

Do not ship products back to KnopkaDesign.com without a return goods authorization (RGA) and instructions.

Please note: All discontinued items and colors are non-refundable or returnable.

Shipping Damage
Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LANDING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via UPS, call UPS at 800-pick-ups to report a damaged item. (Give them the tracking number.) Then in any case, call KnopkaDesign.com at 718 372 5303 and/or email us with the details at info@KnopkaDesign.com.

If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company and WE will be responsible for the damage. We will ship you out a brand new product (and give you a credit for the damaged item once we either get that damaged item back or it is inspected by the carrier). If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly right away so all problems are avoided.

Wrong Products Received
If you are shipped a different product than you ordered, please contact us at info@KnopkaDesign.com or 718 372 5303 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge.

Return Credit:
Please allow up to 15 business days from the time KnopkaDesign.com receives your returned item to process the return. Our return dept. processes returns once a week and if your item isn't received by that time it will not be processed until the following week.

If you would like to check on the status of your return please send an email to info@KnopkaDesign.com

Defective Products
If the product you receive has manufacturing defects, contact us at info@KnopkaDesign.com or call 718 372 5303 within 48 hours of receiving the product and KnopkaDesign.com will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective, which are found not to be defective, are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, it cannot be returned. KnopkaDesign.com does not warranty any products, but most manufacturers warranty their products. All warranties, which are provided by the manufacturer, will be honored by the manufacturer. We will use our best efforts to help you if you need help dealing with a manufacturer with a warranty issue.

General Returns
SOME ITEMS CANNOT BE RETURNED! MOST ITEMS CARRY A 20% or 25% restocking fee. (Read entire policy for full details.)

If KnopkaDesign.com ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply (See special exemptions below). Freight charges are non-refundable. Quick Ship Program Charges are also non-refundable, even if you return the item.

The following is a list of non-returnable, non-refundable merchandise:

All Crane products
Bathtubs
Kohler Furniture (i.e. Tellieur Series furniture AND all other Kohler furniture)
Robern Products
Service Parts
Shower Doors
Shower Enclosures
Toilet Seats
Whirlpools


ONCE AN ORDER FOR ANY ITEM MENTIONED ABOVE HAS BEEN PLACED, IT CANNOT BE CANCELLED AND IT CANNOT BE RETURNED. All other products CAN be exchanged by following the procedure below, but are subject to a 20% restocking fee on any exchange or a 25% fee for credit(s) to your credit card. ALL RETURNS MUST:

1. arrive back in the manufacturer's original packaging with all accessories and in resalable condition.
2. have return instructions and an RGA number from a KnopkaDesign.com representative.
3. be paid for back to the location specified in KnopkaDesign.com's RGA Instructions. This address may be different than the address from where we originally shipped the item.
4. be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no returns or exchanges can be made.

If any of these 4 conditions has not been satisfied, YOU CANNOT RETURN THE ITEM(S). To return an item, please call our Product Return Department at (718) 372 5303 and a KnopkaDesign.com representative will issue a return goods authorization number (RGA) and assist you with return shipping instructions. In order to get an RGA, you will have to email or fax us stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 5 business days from when we have received the product back. This return policy is for your protection and our protection. No exceptions will be made to these rules.

If a return is made to KnopkaDesign.com without a Returned Goods Authorization (in other words, if you do not inform us of the return before you make it; or if you refuse goods that were to be delivered to you without going through our return process) then KnopkaDesign.com will charge an extra 15% return processing fee.


Pricing errors

Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, KnopkaDesign.com cannot honor incorrect prices. In the event an error is found, we will inform the customer BEFORE the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.


Price Matching Policy

Find a Better Price? KnopkaDesign.com offers low pricing while also providing expert technical assistance, free shipping on many products and other value-added services for all of our customers. If you find a better price on an item, KnopkaDesign.com will attempt to match the price and provide you with the lowest total price for the product. We require proof of the price we are competing against. Fax the advertisement or other paperwork documenting our competitor's price to 978 428 6054. This fax should clearly identify the product, the price, the vendor, and the date the price is valid. Or info@KnopkaDesign.com the URL of the item you want us to match. We will evaluate these requests on a case by case basis, taking into account freight and other value-added services that we offer (such as product availability).

Please note that price matching can not be combined with other offers or rebates.


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